Some switchboard skills that operators use include instructing new employees on how to operate the phone system, such as transferring calls to another office or back to the switchboard. Assisted in getting patient admission paper work signed for administration and patient care. Answered telephone calls promptly, screening incoming calls and transferring quickly and accurately to the proper person or department. Received payments from parts/ service customers, extended warranty and insurance companies. I am happy to work as a call centre operator. Welcomed guests and administered visitor badges upon arrival. Analyzed health insurance benefits and verify insurance eligibility Communicated with insurance companies to verify patients' eligibility. Operated PBX switchboard, answering and relaying incoming calls to personnel and patients. Transferred calls, handled messages, and answered general questions regarding the school. Handling Stress is the skill to balance the requirements of the job and your abilities or available resources in performing it. Facilitated conference calls as needed between sales, customers and provisioning to verify additional information. Made call backs to the applicants, Answered incoming calls, greeting callers, providing information, transferring calls. Co-developed comprehensive, Developed innovative PowerPoint presentation used by the Office of Admissions to market executive support programs to potential employees. Performed clerical duties such as typing, proofreading, scheduling appointments, ER bedside registration, admissions, and switchboard operator.
Operated word processing/personal computer (PC) equipment to type correspondence, resumes and other administrative documentation. A Switchboard Operator is liable for operating the telephone business systems or switchboards to relay incoming, outgoing and interoffice calls as well as supply information to callers and record messages. Operated PBX/CRT switchboard in house paging systems. Received and dispatched tow calls via pagers and two-way radios.
Maintained meticulous files for several long distanced accounts Operated communications systems such as intercom, or public address. Performed as a team to answer and direct calls throughout the entire hospital. She should, first and foremost, have superb communication skills. Operated PBX calls and switchboard call at same time. Provided exceptional customer service in management of inbound telephone inquiries. Monitored all alarms located in PBX and notifies appropriate personnel as required.
Creating and maintaining interpersonal relationships. Answered multi-line phone system and direct calls to the appropriate person or team. Sorted mail and delivered it to the correct location-Transferred telephone calls to the other employees-Sorted and mailed bank statements to customers. A Switchboard Operator needs to learn the secret of fostering the development of self-discipline amongst the employees by clearly defining the expectations, staying in sync with the work related events and propagate result yielding ideas that employees suggest. Controlled inventory of office supplies and ordered on a weekly basis.
To be fully effective, most switchboard operators must have a high school education; however, on-the-job training is generally sufficient for company-specific orientation.
Handled over six thousand customer service calls per month, providing single point of contact, with expert accuracy and professionalism. Transmitted assignments to workers using telephones, two-way radios.
Answered incoming phone calls, processed outgoing mail and provided project support as needed.
Operated office equipment, such as photocopiers, fax machines and scanners, voice mail systems, switchboards and personal computers. Assessed needs and forwarded individuals to the appropriate staff members. Operated the Information desk for the general public directing customers to the proper departments either by phone or in person. Distributed all incoming mail and deliveries to appropriate staff, departments and patients. Provided excellent customer service while taking accurate orders in a fast-paced food service environment. Operated copier; retrieved/received/sorted/delivered daily mail/UPS/FedEx. Therefore, they must know emergency procedures when they are confronted with threatening circumstances. Switchboard operators are typically required to have very strong communication skills. Operated PBX switchboard answering and directing calls to City employees. Placed local and overseas morale and welfare phone calls for U.S. Military servicemen/women and their families. Provided general clerical support for the university. Operated communication systems, routed telephone calls accordingly. Answered and processed large volumes of internal and external calls within hospital system, ensuring proper routing. Answered the main telephone & assisted patients, nurses, & general public at the front desk.
Interfaced with USPS, FedEx, UPS, and other carriers to complete mail delivery processes. Be more effective in your job search. Received incoming and outgoing calls and responsible for locating the proper person, department or resource for the caller. Answered all incoming phone calls to University Pushed switch keys on switchboard to make connections and relay calls. She holds a Master of Arts in sociology from the University of Missouri-Kansas City.